We always listen

Financing models, tax regulations, notary appointments ... On our platform and in our Knowledge Base we answer all frequently asked questions about Urbyo and buying & selling investment properties. However, if you have specific questions or concerns, you can simply write or call us directly. Our Urbyo experts are here for you and will turn any "Huh?" into an "Aha!" moment. See for yourself.


You can reach us during halfway normal business hours (and often beyond) at

Buyer: +49 (0) 30 233 29 49 40 
Seller: +49 (0) 30 233 29 49 45
Mortgages: +49 (0) 30 233 29 49 49

Did you know: If you are in the process of buying a property through Urbyo, you have a personal contact person who will help you and who you can always reach.


Don't feel like talking or have a more complex question? No problem! Just send us an email to support@urbyo.com and we will get back to you as soon as possible.


You want to clarify a matter on the short way? If you are registered and logged in, you have the possibility to chat with us. You will find the chat button in the bottom right corner of your screen.


We love mail. If you would like to write to us, send your request including your contact details to:

Urbyo GmbH
c/o Factory Works GmbH
Rheinsberger Str. 76/77
10115 Berlin

And if you just want to send us a postcard with nice greetings from Miami, we'll be just as happy about that.


What is a fax again?
If you want to send us documents (which you usually don't), you can just scan your documents and send them to our email.